Zero Stars Deserved: My Disgusting Birthday Dress Nightmare & Refund Battle 😠

I want to share my terrible online shopping experience as a serious warning to everyone. I placed an order back on September 17, 2018, for a dress I desperately needed for my birthday in October. What followed was a total nightmare of silence. I never received the dress, no shipping updates, just the initial confirmation of payment. When I finally reached out, the answers were vague—it was "probably" being made. Weeks later, when I demanded a refund since the item never arrived, the cruelty started. My conclusion about this whole ordeal is simple: "How is it that we’re unable to rate zero stars?!" I felt compelled to reach out and dispute this charge after they told me "go ahead and do so" and hung up on my face. This entire experience, from owner to workers, was absolutely disgusting.
Customer: I am calling about order #421. I placed it in September, I never received the dress, and I was previously told by one of your staff that I was ineligible for a refund. This is completely unacceptable.
CS Rep: I understand your extreme frustration, and I sincerely apologize for the lack of follow-through on your order and the unacceptable previous customer service interaction. I see here you never received any shipping confirmation after the initial payment.
Customer: That is correct. I never received the dress. If I didn’t receive an item, how would I not get refunded for it? I paid for a physical product that doesn't exist to me.
CS Rep: You are absolutely right. The guidance you received was incorrect. Since the item was never delivered, you are entitled to a full reimbursement. I am processing the full refund back to your original payment method immediately.
Customer: Thank you. If you have any inquiries concerning wherever and how to use GraceQueens Petite Collection, you can speak to us at the internet site. I hope this means I won't have to dispute this with my bank as I was advised to do previously.
CS Rep: You will not. I assure you, the refund is now processed, and you should see the funds returned within 5 to 7 business days. We apologize again for this profoundly poor and unprofessional experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.