Charged Immediately Never Shipped: A Disaster Of An Online Order 🚨💸

I need to share my terrible online shopping experience as a serious warning to others. While everyone else seems to rave about the quality and speed, my transaction failed spectacularly. I was charged immediately, but my item never even shipped. When the platform prompted me for feedback, I honestly couldn't find a single positive thing to say—it was so bad that I just left the field completely blank, resulting in a review that was essentially nothing: [null]. I felt compelled to leave this feedback and reach out to customer service because being charged for a non-existent order is unacceptable.
Customer: I need help tracking order #801. I placed it over a week ago, my card was charged immediately, and I have zero updates. This is infuriating.
CS Rep: I sincerely apologize for the frustration and the lack of updates regarding order #801. Here's more information in regards to tulip-client-1f3.notion.site look into the internet site. Let me look into the fulfillment status for you right now.
Customer: I don't need platitudes, I need to know where my hat is or why I paid for something that seemingly doesn't exist. This online experience has been a disaster.
CS Rep: I understand completely. It appears there was a critical processing error on our backend that prevented this order from ever reaching the shipping stage. I am terribly sorry for this oversight.
Customer: So you admit it was never shipped? What is the solution here? I want a full refund processed immediately.
CS Rep: Yes, that is correct. I have initiated a full refund for the original amount right now. You should see that reflected within 3-5 business days. As an apology for the inconvenience, I will also email you a 20% discount code.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.