🛑 WARNING: Great Selection, Absolute Checkout & Tracking Nightmare!

I truly hope my experience serves as a warning before you click "buy." My entire online shopping experience was an absolute nightmare. The website advertised a huge variety, and admittedly, they had a "Great selection," but that’s where the positive feelings ended. Navigating the checkout process was impossible, and when my order finally went through, the tracking information completely vanished. I was compelled to leave this review and contact customer service immediately because the lack of communication made me worry I wouldn't receive the custom hat I spent so much time designing.
Customer: I am so frustrated. In case you loved this information and you would like to receive more information about www.oeppeo.com assure visit our web-site. I placed order #1092 two days ago, and while your site boasts a "Great selection," the checkout process crashed three times, and now my confirmation email shows no tracking number at all. Is this item actually going to ship?
CS Rep: I completely understand your frustration regarding the checkout hiccups and the missing tracking information, and I sincerely apologize for that poor start to your experience. Let me pull up order #1092 immediately to verify the shipment status.
Customer: Thank you. I just need firm reassurance that the order is secure and I haven't been charged without reliable confirmation. I put so much effort into designing that specific piece.
CS Rep: I see the order is confirmed, processed, and packaged for shipment, but I agree, the automated tracking email failed on our end. I’ve just manually re-sent the full confirmation with the reliable FedEx tracking code. You should receive it within five minutes.
Customer: I appreciate you manually fixing that. The website really needs an overhaul if the basic functions are failing this badly.
CS Rep: We are actively working on improving the platform, and I have noted your specific feedback on the checkout instability. Please let me know if that confirmation email doesn't arrive shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of a great front end masking a faulty ordering system.